涵盖主题 |
课程内容 |
1.Agreeing to meet: |
Deal with a business call. Assist the caller and take their name and number. Arrange an appointment and respond to their questions.
处理一个商务电话，记录打电话人的名字和电话号码。安排一个约会并回答问题 |
2.Business calls: |
You make arrangements to have a stand at a trade fair. Explain your requirements in detail.
你预订一个展览会展位的。说明你的详细要求 |
3.The company stand: |
Speak to a client at a trade fair. Detail the features of your product and convince the client of its merits. Arrange an appointment for a product demonstration.
在展会上与客户进行沟通，详细说明你的产品的特点，使客户相信产品的优点，安排一个产品展示约会 |
4.Comparing products: |
Convince someone of the quality of your product.
使客户相信产品的质量 |
5.Making a sale: |
You meet a client who would like to place an order. Discuss product type and price. Negotiate over the discount. Agree the delivery date
你与将要订货的客户会面。讨论产型号，价格。商议折扣，同意发货日期. |
6.Negotiating: |
Negotiate the specific details of an order. Convince your client to choose your product over that of your competitor.
商议一个订单的特定细节。 通过你的比较使你的客户选择你的产品 |
7.Trouble with orders: |
Reply to a dissatisfied customer. Apologise for problems and try to find a compromise.
回答一个有抱怨的客户， 并为客户抱歉，试图找到一个解决问题的方法 |
8.After-sales service: |
Deal with an angry customer. Attempt to find solutions to their problems. Arrange assistance.
接待发怒客户， 试着找到问题的解决方法。安排援助 |
9.Handling an invoice: |
You phone a client whose invoice is overdue. Ask when payment can be expected and arrange terms.
你与欠款用户电话联系。询问何时可以付款，安排付款事项。 |
10.Deferring payment: |
Find a solution with a customer whose payment is overdue.
与欠款客户联系，解决欠款问题 |
11.Organising a stay: |
A client would like to pay your company a visit. Give advice on where to stay and leisure-time activities. Ask for details of the trip.
一个客户将要参观公司，给出居留及闲暇活动的建议，询问旅行细节 |
12.Welcoming visitors: |
Ask practical questions about a client’s visit. Propose various leisure-time activities to be included in the visitor’s itinerary.
询问关于访客的实现问题，提议访客在闲暇时可以进行的各种活动以及活动路线 |
13.The training course: |
Setting up training programmes. Organising a training workshop, deciding on the sort of training required and who will need training.
安排培训程序。组织培训工作间，决定培训顺序以及谁将参加培训 |
14.Starting a new job: |
First day at a new job. Signing the contract, settling into your office, meeting your colleagues. Talking business.
新工作第一天，签署合同，安排你的办公室，与同事会面， 讨论商务 |