涵盖主题 |
课程内容 |
1.At reception: |
You are a hotel receptionist. Accommodate guests’ wishes and answer their questions.
你是一个酒店接待员，满足客人的愿望，回答他们的问题 |
2.Hotel service: |
Find solutions to guests’ problems. Use grammatical forms indicating politeness.
解决客人的问题，使用标准语法以表示礼貌 |
3.Serving customers: |
You are a waiter/waitress. Welcome customers and take their order. Apologise for problems.
你是一个服务员，欢迎顾客，接待顾客点菜， 为问题道歉 |
4.Bad service: |
Respond to customer questions and deal with complaints in a restaurant.
回答顾客的问题，处理顾客的抱怨 |
5.Sales assistant: |
You are a sales assistant in a department store. Deal with customers and explain where certain products can be found. Help a customer buy a product.
你是商场中的一个销售助理，接待顾客，告诉顾客在什么地方可以找到想要的商品。 帮助顾客购物 |
6.Electrical goods: |
Help a customer purchase a product by giving advice and answering their questions. Respond to a customer complaint.
在顾客购物时给出建议，回答他们提出的问题，回答顾客的抱怨 |
7.A new bank account: |
Ask and answer questions in order to open a new bank account
在银行开户时提问及回答问题 |
8.Banking operations: |
Your cashpoint card and chequebook have been stolen. Explain the situation and discover what can be done to resolve it.
您的银行卡及支票本被盗，说明情况，并找到应当如何处理的方法 |
9.Hot off the press: |
Visiting the newspaper offices. Asking questions about the profession. A breaking story.
参观新闻办公室， 文关于这种职业的问题。 一个突发事件 |
10.Travel agents: |
You are working as a travel agent. Enquire about what kind of holiday people want. Outline the choices they have and make suggestions.
您是一个旅行社代理，询问人们想要什么样的旅行，概括顾客的选择，给出建议 |
11.Welcoming tourists: |
You are a tourist guide. Take your clients on a tour of London and describe the sights. Accompany a VIP to the airport.
您是一个导游， 带领游客在伦敦旅游，讲述景点，陪伴VIP客户到机场。 |
12.Airline workers: |
You work in the airline industry. Give information about flights and safety procedures to airline passengers.
你工作在航空公司， 为乘客提供航班信息和安全程序 |
13.Train and ferry jobs: |
Provide travel information to rail and ferry passengers. Explain problems and give advice.
为铁路及渡船乘客提供旅行信息，解释问题，给出建议 |
14.The architect: |
Designing a house. Explaining your ideas to the architect. Going over the blueprints, the price of the construction and the building process.
设计一个房子，说明你对建筑的想法， 查看设计蓝图，建设价格和建设过程 |