1.An Appointment: |
Learning to answer the telephone and to set up an appointment.
学习接电话，在电话中订约会。 |
2.Business Calls: |
You make arrangements to have a stand at a trade fair. Explain your requirements in detail.
在一次贸易博览会上安排一个展位。详细地说明你需要的物品。 |
3.The Company Stand: |
Speak to a client at a trade fair. Detail the features of your product and convince the client of its merits. Arrange an appointment for a product demonstration.
在博览会上与客户交谈。详细地说明你的产品性能并且就产品的优势说服客户。安排一次产品验证的约会 |
4.Comparing Products: |
Convince someone of the quality of your product.
就你公司产品的质量说服某人。 |
5.Making a Sale: |
You meet a client who would like to place an order. Discuss product type and price. Negotiate over the discount. Agree the delivery date.
你会见一位想订货的客户。会议上协商产品的型号和价格，确定运输日期。
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6.Negotiating: |
Negotiate the specific details of an order. Convince your client to choose your product over that of your competitor.
协商订货的细节。在众多竞争者中说服你的客户选择你的产品。 |
7.Trouble with Orders: |
Reply to a dissatisfied customer. Apologise for problems and try to find a compromise .
答复一位抱怨的客户。对这件事情道歉，妥协找出解决问题的办法。 |
8. After-sales Service: |
Deal with an angry customer. Attempt to find solutions to their problems. Arrange assistance.
处理顾客投诉事件。试图找出解决问题的方法。安排协助。 |
9.Handling an Invoice: |
You phone a client whose invoice is overdue. Ask when payment can be expected and arrange terms.
打电话给一位客户， 他付的发票已经过期。询问可能付款的时间及具体安排。 |
10. Paying a Bill: |
Knowing how to be firm: finding a solution in order to get a bill paid .
学习如何对待压力处理问题：找出一个使客户付款的办法。 |
11.Organizing a Stay: |
A client would like to pay your company a visit. Give advice on where to stay and leisure-time activities. Ask for details of the trip.
有位客户想来我们公司参观，给出他们留宿的建议以及闲暇时间活动的安排等。详细询问旅途安排事宜。 |
12. Welcoming Visitors:
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Ask practical questions about a client's visit. Propose various leisure-time activities to be included in the visitor's itinerary.
在客户参观时询问比较实际的问题。 包括在旅游安排中推荐各种休闲娱乐活动。 |