| 涵盖主题 |
课程内容 |
| 1.Am Telefon |
Learning to answer the telephone and to set up an appointment. |
| 2.Messevorbereitung |
Learning how to give precise information to clients for booking a booth in an exposition. |
| 3.Produktprasentation |
Speaking with a client. Speaking about figures, percentages and so forth. |
| 4.Messegespr?che |
Knowing how to convince someone, focusing on a product’s good points. |
| 5.Vertragsabschluss |
Learning business-related vocabulary: meeting a client, agreeing on a contract, discussing prices. |
| 6.Produktvergleich |
Learning business-related vocabulary: discussing problems of stock availability (stock, delivery time, etc.). |
| 7.Kundenreklamation |
Replying to customers and apologising for problems.? ? |
| 8.Kundendienst |
Knowing how to identify problems and back up your reasons. |
| 9.Mahnung |
Knowing how to demand payment: contacting a client whose invoices have not been paid. |
| 10.Zahlungsaufschub |
Knowing how to be firm: finding a solution in order to get a bill paid. |
| 11.Reisevorbereitung |
General day-to-day vocabulary used for sales and business trips: booking a hotel, organising an evening out, etc. |
| 12.Auf Geschaftsreise |
Asking practical questions: booking theatre tickets, taking down information and times for an arrival at the airport, organising an itinerary, etc. |