1.Fixer rendez-vous

Learning to answer the telephone and to set up an appointment.

2.Réserver un stand

Learning how to give precise information to clients for booking a booth in an exposition.

3.Prospecter

Speaking with a client. Speaking about figures, percentages and so forth.

4.Etudier le marché

Knowing how to convince someone, focusing on a product’s good points.

5.Négocier

Learning business-related vocabulary: meeting a client, agreeing on a contract, discussing prices.

6.Traiter une affaire

Learning business-related vocabulary: discussing problems of stock availability (stock, delivery time, etc.).

7.Service commercial

Replying to customers and apologising for problems.

8.L’après-vente

Knowing how to identify problems and back up your reasons.

9.Service comptable

Knowing how to demand payment: contacting a client whose invoices have not been paid.

10.Traiter les impayés

Knowing how to be firm: finding a solution in order to get a bill paid.

11.Voyage d’affaires

General day-to-day vocabulary used for sales and business trips: booking a hotel, organising an evening out, etc.

12.Accueil d’un client

Asking practical questions: booking theatre tickets, taking down information and times for an arrival at the airport, organising an itinerary, etc.