1.Travailler à l’h?tel

Knowing how to fulfil customers’ expectations and to give information while being polite.

2.Servir dans un h?tel

Knowing how to solve customers’ problems while being polite.

3.Prendre commande

Learning about serving food and working in a restaurant: how to welcome and serve customers.

4.Servir les clients

Learning to react to the desires and complaints of the customers. Learning to ring up the bill.

5.Vendre en magasin

Knowing how to describe and give directions to various aisles of a shop.

6.Demander conseil

Knowing how to help a customer to purchase a product by giving advice and answering questions and requests. Responding to customer complaints.

7.Ouvrir un compte

Knowing how to ask administrative questions on opening a new bank account.

8.Soucis bancaires

Reporting the theft of a bank card and chequebook, being co-operative and making compromises.

9.Voyages .organisés

Knowing how to recognise the needs of people planning holidays, in order to give them worthwhile suggestions.

10.Visites touristiques

Guiding a group of tourists or businessmen around the city. Organising entertainment activities.

11..Bienvenue à bord !

Knowing how to describe your location and to give precise information about places, times, distances, etc. Learning a variety of announcements made in an airport.

12.Faire des annonces

Giving advice and assistance to passengers in a train or a ferry.