| 涵盖主题 |
课程内容 |
| 1.Concertar una cita |
Learning to answer the telephone and to set up an appointment. |
| 2.Reservar un stand |
Learning how to give precise information to clients for booking a booth in an exposition. |
3.Lanzar un
4.producto |
Speaking with a client. Speaking about figures, percentages and so forth. |
| 5.La entrevista |
Knowing how to convince someone, focusing on a product's good points. |
| 6.Hacer un pedido |
Learning business-related vocabulary: meeting a client, agreeing on a contract, discussing prices. |
| 7.Saber negociar |
Learning business-related vocabulary: discussing problems of stock availability (stock, delivery time, etc.). |
| 8.La reclamación |
Replying to customers and apologising for problems. |
| 9.Servicio posventa |
Knowing how to identify problems and back up your reasons. |
| 10.Retrasar el pago |
Knowing how to demand payment: contacting a client whose invoices have not been paid. |
| 11.Pagar una factura |
Knowing how to be firm: finding a solution in order to get a bill paid. |
| 12.Organizar un viaje |
General day-to-day vocabulary used for sales and business trips: booking a hotel, organising an evening out, etc. |
| 13.Recibir a un colega |
Asking practical questions: booking theatre tickets, taking down information and times for an arrival at the airport, organising an itinerary, etc. |