| 涵盖主题 |
课程内容 |
| 1.En recepción |
Knowing how to fulfil customers’ expectations and to give information while being polite. |
| 2.Servicios del hotel |
Knowing how to solve customers' problems while being polite. |
| 3.En el restaurante |
Learning about serving food and working in a restaurant: how to welcome and serve customers. |
| 4.Un mal servicio |
Learning to react to the desires and complaints of the customers. Learning to ring up the bill. |
| 5.El vendedor |
Knowing how to describe and give directions to various aisles of a shop. |
| 6.La radio averiada |
Knowing how to help a customer to purchase a product by giving advice and answering questions and requests. Responding to customer complaints. |
| 7.La cuenta |
Knowing how to ask administrative questions on opening a new bank account. |
| 8.El descubierto |
Reporting the theft of a bank card and chequebook, being co-operative and making compromises. |
| 9.El viaje |
Knowing how to recognise the needs of people planning holidays, in order to give them worthwhile suggestions. |
| 10.El guía |
Guiding a group of tourists or businessmen around the city. Organising entertainment activities. |
| 11.El embarque |
Knowing how to describe your location and to give precise information about places, times, distances, etc. Learning a variety of announcements made in an airport. |
| 12.Formas de viajar |
Giving advice and assistance to passengers in a train or a ferry. |