| 涵盖主题 |
课程内容 |
| 1.Un appuntamento |
Learning to answer the telephone and to set up an appointment. |
| 2.A:ffittare uno stand2.Vacanze estive |
Learning how to give precise information to clients for booking a booth in an exposition. |
| 3.Un nuovo prodotto |
Speaking with a client. Speaking about figures, percentages and so forth. |
4.La concorrenza
|
Knowing how to convince someone, focusing on a product’s good points. |
| 5.Cucinare |
Learning business-related vocabulary: meeting a client, agreeing on a contract, discussing prices. |
6.Le trattative Learning
|
business-related vocabulary: discussing problems of stock availability (stock, delivery time, etc.). |
| 7.Gestire gli affari |
Replying to customers and apologising for problems. |
| 8.Il servizio reclami |
Knowing how to identify problems and back up your reasons. |
| 9.La contabilità |
Knowing how to demand payment: contacting a client whose invoices have not been paid. |
| 10.Saldare le fatture |
Knowing how to be firm: finding a solution in order to get a bill paid. |
| 11.Viaggio d’affari |
General day-to-day vocabulary used for sales and business trips: booking a hotel, organising an evening out, etc. |
| 12.Divertimenti |
Asking practical questions: booking theatre tickets, taking down information and times for an arrival at the airport, organising an itinerary, etc. |