朝9晚5·别让小习惯拉低你的职人素养

发布时间: 2016-02-25 10:14   来源: 北外网院
关键词: 朝九晚五 职人素养 英语在职研 雅思 北外网院

职场就是江湖,江湖就有规矩。

不是所有规矩都如迟到早退这么非黑即白——工作邮件是否写了开头和落款?接电话是否依次报出公司、职位、大名?办公环境是否手机调静音?开会时会不会习惯性抖腿?

这些小习惯、小细节虽然没有明文的章法,甚至没有统一的标准,但它们牵动着每个人心底那根隐秘纤细的神经。

做或不做仅仅相差0.0001。

无需在意旁人的目光,只是,你的内心愿意精致到0.0001吗?

 

商务邮件

What you may not know is that there's a big difference between sending email to your friends and using this medium for work-related correspondence. For example, you may write in all lowercase letters, use slang and abbreviations, and perhaps even let misspellings and bad grammar go by, when sending email to your friends. Those are some of the "do nots" to which you should be attentive when corresponding with coworkers, your boss or clients.

写给朋友的邮件与工作伙伴间的通讯邮件是大不相同的。例如,在给朋友写信的时候,你可能会使用小写字母,俚语或缩写,甚至有时候单词拼写错误,语法混乱,不过这都没有关系,因为你们的关系亲近,理解对方。而一旦你给工作伙伴,老板或客户写邮件的时候,这些错误就一定要避免了。

邮件开头

@ Thank you for contacting us.

感谢您与我们联系!

分析:如果有人写信来询问公司的服务,就可以使用这句句子开头。向他们对公司的兴趣表示感谢。

@ Thank you for your prompt reply.

谢谢你们的及时答复!

分析:当一个客户或是同事很快就回复了你的邮件,一定记得要感谢他们。如果回复并不及时,只要将“prompt”除去即可,你还可以说,“Thank you for getting back to me。”

@ Thank you for providing the requested information.

感谢您提供需要的信息!

分析:如果你询问某人一些信息,他们花了点时间才发送给你,那就用这句句子表示你仍然对他们的付出表示感激。

@ Thank you for all your assistance.

谢谢你们的一切援助。

分析:如果有人给了你特别的帮助,那一定要感谢他们!如果你想对他们表示特别的感激,就用这个句子,“I truly appreciate …your help in resolving the problem。”

@ Thank you raising your concerns.

感谢您的建议!

分析:就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑,你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时,你也可以使用,“Thank you for your feedback。”

邮件的结尾

在邮件开头表示感谢一般是表示对对方过去付出的感谢,而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢,能让对方在行动时更主动更乐意。

@ Thank you for your kind cooperation.

对您的帮助标示感谢!

分析:如果你需要读者帮助你做某事,那就先得表示感谢。

@ Thank you for your attention to this matter.

谢谢你们对此事的帮助!

分析:与以上的类似,本句包含了你对对方将来可能的帮助表示感谢。

@ Thank you for your understanding.

感谢您的理解!

分析:如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。

@ Thank you for your consideration.

谢谢您的考虑!

分析:如果您是在寻求机会或是福利,例如你在求职的话,就用这句结尾。

@ Thank you again for everything you've done.

再次感谢您所做出的一切支持!

商务电话

Of course you know how to do this very simple task: you pick up the phone and say hello (or if making a call, you ask for the person to whom you want to speak). That's fine for personal phone calls but not for business calls. When you answer a call you should always identify yourself by name and state the name of your department or company. Give your name to the person who answers the phone when you are the caller and then tell him or her who you are trying to reach.

当然你知道接听电话是一件很简单的事情:拿起电话说hello(或者是打电话,请你想找的人接听电话)就可以了。不过这只限于打私人电话,商务通话则不行。每当你接听商务电话的时候,请切记报上自己的名字和所在的部门或公司。把你的名字告诉接听电话的人,并告诉他你想要请谁来接听电话。

转接电话

I’ll connect you with the department you want. Hold on for a minute.

我将电话转到您需要的部门。请稍后。

I’ll switch you over to Mr. Clark.

我将您的电话转给克拉克先生。

I’m sorry but the number is engaged. We’ll call you if connected.

很抱歉电话占线,如果接通了我们就给您打电话。

我们打电话不一定都能找到对方,这时候想让接电话的人告知对方给自己回电话或者没什么事情不用回电话了,怎么说呢?

Could you please tell her that Mr. Xu called?

请转告她许先生给她打电话。

Please tell her to return my call. I’ll leave my number, 3210078

请让他给我回电话,我的电话号码是3210078。

Ask her to call Steven at the office ASAP.

请她尽快快往史蒂文先生办公室回电话。

It’s nothing important. I’ll call her back later.

没什么要紧事,我晚点在给她打。

自我介绍

Making Introductions: When you meet someone new it is polite to introduce yourself to him or her.

自我介绍:与别人初次见面,自我介绍是有礼貌的行为。

It is also polite to introduce people to one another. In a work-related situation it is always best to use first and last names. For example, say "Hello. I'm Mary Smith" when you meet someone for the first time. You can also do this when you run into someone you've met before but whose name you don't remember. In that case, you can add "I know we've met before but I'm afraid I've forgotten your name." Chances are they don't remember yours either! When introducing others say, for example, "John Jones, I'd like you to meet Peter Smith."

在职场,最好使用全名。例如,在第一次与别人见面的时候,你可以说"Hello, I'm Mary Smith." 你也可以在忘记了别人的名字的时候这样做。当然,也有可能是他们忘了你的名字。在这种情况下,你可以补充道,"我们之前见过面,但是我可能忘了您的名字。"。当介绍别人的时候,你可以这样说, "John Jones, I'd like you to meet Peter Smith."

会议记录

Taking Minutes at a Meeting: Many jobs involve attending meetings, at least occasionally.

会议记录:很多职业场合或多或少都要开会,并且通常都需要会议记录。

Often it is required that written records, called minutes, be kept of these meetings. At some point, the person running the meeting may turn to you to take these minutes. This will require keeping track of attendees and carefully taking notes of all discussions. You will also have to type up the minutes after the meeting.

此时,会议的指导者会请你把会议内容记录下来。此时你需要细心详细地记录下每一位参与会议的人员的发言,会议过后你还要把记录打印出来。

待处理清单

Writing a 'To Do' List: Most jobs involve juggling multiple tasks.

编写待办事项:很多职业都要求员工完成多种任务。

The best way to keep track of all of them is to keep a to do list. Write down all the tasks for which you are responsible, prioritized by the order in which you must complete them. Include due dates. Whether you use a smart phone app, computer software or a piece of paper, make sure you can either check off or cross out items as you complete them.

为了不会遗漏任何一件任务,最好的方法就是把它们一一罗列出来。把所有的事情以完成的紧急性按顺序写下来,要记得把截止期限也写上,这样才不会有错失。在使用智能手机的应用,电脑软件或者用纸条写下来的时候,要确保你可以随时查看并且能够标记已完成事项。

如何认错道歉

Apologizing for a Mistake: In order to apologize for a mistake, you will have to admit you made it.

在道歉前,你必须承认自己犯了错。

That's a hard thing to do but it's necessary. It is imperative that you act quickly—as soon as you realize your error, talk to your boss or whomever will it will effect. Try to have a plan in mind to correct the mistake.

虽然这不是一件容易的事情,但是是必须的。并且越快越好,一旦发现出错了,要对可能造成影响的上司马上汇报情况,并且要有改错的意识。

 

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