白骨精Office口语笔记:电话响了怎么办

发布时间: 2012-12-20 08:55   来源:
关键词: 英语
打电话口语打电话口语

  1.接电话必备第一句:自报家门

  经典表达:

  Hello, ABC Company. This is XXX. How may I help you?

  您好,ABC公司,我是XXX。有什么可以帮您吗?

  举一反三:

  Good morning. ABC Company. This is XXX speaking. May I help you?

  Thank you for calling. You’ve reached ABC Company. This is XXX。

  2.接电话必备第二句:Ta不在,请稍等片刻。

  经典表达:

  XXX is not available at the moment. Could you hold for a few minutes please?

  XXX现在无法接听您的电话,您能稍等片刻吗?

  举一反三:

  XXX is with a client now. Would you mind holding for a moment?

  XXX is currently unavailable. Can you please hold for a moment?

  We’re experiencing a high volume of calls. Would you please hold?

  3.接电话必备第三句:我为您转接。

  经典表达:

  I’ll transfer your call to XXX。

  我将为您转接到XXX。

  举一反三:

  I’ll transfer you over to XXX’s line。

  I’ll put you through。

  I’ll put XXX on the phone。

  I’ll get XXX for you。

  I’ll connet you。

  4.接电话必备第四句:稍后再打给您。

  经典表达:

  Would you leave your name and number and I can call you back?

  您能留下您的姓名和电话吗?我稍后再打给您?

  举一反三:

  Do you have a number I can reach you back at?

  I’ll be glad to return your call if you will leave your name and number。

  5.接电话必备第五句:您需要留个口信吗?

  经典表达:

  May I take a message for you?

  我能为您留个口信吗?

  举一反三:

  Can you leave a message?

  Would you like to leave a message?

  Can I transfer you to XXX’s voice mail?

  小编注:留言内容一般要包括以下几个方面。(1)致电人姓名,(2)致电人公司名称,(3)致电人电话号码/分机号,(4)留言的日期和时间,(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入),(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。

  6.接电话必备第六句:您能再重复一遍吗?

  经典表达:

  Would you repeat that please?

  请您再重复一次好吗?

  举一反三:

  I beg your pardon?

  Would you say it once more please?

  Could you repeat what you just said?

  7.接电话必备第七句:感谢致电,结束通话

  经典表达:

  Thank you for your calling, have a nice day。

  感谢致电,祝您度过愉快的一天。

  举一反三:

  Thank you for calling, goodbye。

  Thank you very much, goodbye。



  


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