用英语:电商光棍节热销背后,快递爆仓

发布时间: 2012-03-22 13:49   来源:
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店家:天天被骂不敢上线

“9件货,8天过去了,还一直晾在广州的仓库里头。”淘宝网广州店主张先生表示,11月11日当天,他共有9件货物委托申通快递代送,买家分布在全国各地,包括江苏和黑龙江等省份。他兼营网点零售和批发生意,平日多找申通送货,按其经验,以广州到江苏为例,正常2天能送到。结果截至昨天下午,他通过申通快递的系统查询送件信息发现,9件货物尚在广州仓库,全没发出。张先生说,顾客天天投诉,自己天天被骂,弄得他这几天都不大敢挂在线上,“没法跟客人交代呀!”

本周末,3名广州的网店店主拨打本报热线,投诉光棍节当天的货物一直没法送到客人的手中,无独有偶的是,他们委托的快递公司都是申通。

“电话也打不通,就这样杳无音信!”周先生和陈女士两名店家,一个在黄岐,一个在罗冲围,这几天多次致电申通询问,结果“客服的电话总是不通”。

物流:积压多是光棍节货

“光棍节之后的货都能送到。”张先生表示,11月11日后的一两天里,他也找申通发过多件货物,虽然会比平日迟个一两天,但如今都总算能送到。据其他多位店家表示,除了申通,其他各大快递公司的配送在这些天都有出现不同程度的延迟。

有申通快递的收件员透露,由于光棍节当天的业务量突然大增,远远超出公司的应付能力,导致人手不够,只能将那一天的大量货物暂时搁置,保证其后时间的业务能正常运作,再回头处理积压业务。张先生说:“让后面的货迟个一两天,也比总压着一天的货要好,起码可以跟客人解释。”

Boss: every day to be called not on the line

“ 9 pieces of goods, 8 days later, also has been airing in Guangzhou warehouse.” Taobao.com Guangzhou owner Mr Cheung said, on November 11th, he has 9 pieces of goods commissioned the Shanghai express delivery, buyers are distributed all over the country, including Jiangsu and Heilongjiang provinces. He run the network retail and wholesale business, the more usual for Shen Tong delivery, according to their experience, to Guangzhou to Jiangsu as an example, the normal 2 days can deliver to. Results as of yesterday afternoon, he by Shanghai express system query to send information discovery, 9 pieces of the goods are still in Guangzhou warehouse, no issue. Mr Zhang says, the customer every complaint, his day being scolded, made him these days do not dare to hang on,“ can‘t tell guest account!”

This weekend, 3 Guangzhou shop owner complaints hotline call this newspaper, singles day goods has been unable to customers, coincidentally, they commissioned express is Shen tong.

“ Telephone hotlines, so at all!” Mr. and Ms. Chen two stores, one in Huangqi, one in the Luo Chong Wai, these days, repeatedly calling Shen Tong asked,“ customer service telephone always unreasonable results”。

Logistics: the backlog of goods is day

“ Singles day after the goods are delivered.” Mr. Zhang said, after 11 November one or two days, he could claim made too many pieces of cargo, although a one or two days later than usual, but today I can deliver to. According to several other shopkeepers say, in addition to Shen Tong, the other major express delivery in these days have varying degrees of delay.

Shin express delivery member is disclosed, as singles day there is a sudden increase in business volume, far beyond the company ’s capacity to cope with, cause not enough manpower, can only be the day a large number of goods temporarily shelved, ensure the subsequent time business can operate normally, and then back to deal with the backlog of business. Mr Cheung said:“ let the back of the goods delayed one or two days, than the total pressure of the day the goods better, at least can be explained to the guests.”

An unnamed Shen Tong staff told reporters,“ I now do the customer service staff are depressed dead, customer requirements check every day, sometimes we are helpless.”

一名没有透露姓名的申通员工向记者表示,“我现在做客服的工作人员都郁闷死了,顾客天天要求查件,我们有时候也很无奈。”流量计

Boss: every day to be called not on the line

“ 9 pieces of goods, 8 days later, also has been airing in Guangzhou warehouse.” Taobao.com Guangzhou owner Mr Cheung said, on November 11th, he has 9 pieces of goods commissioned the Shanghai express delivery, buyers are distributed all over the country, including Jiangsu and Heilongjiang provinces. He run the network retail and wholesale business, the more usual for Shen Tong delivery, according to their experience, to Guangzhou to Jiangsu as an example, the normal 2 days can deliver to. Results as of yesterday afternoon, he by Shanghai express system query to send information discovery, 9 pieces of the goods are still in Guangzhou warehouse, no issue. Mr Zhang says, the customer every complaint, his day being scolded, made him these days do not dare to hang on,“ can‘t tell guest account!”

This weekend, 3 Guangzhou shop owner complaints hotline call this newspaper, singles day goods has been unable to customers, coincidentally, they commissioned express is Shen tong.

“ Telephone hotlines, so at all!” Mr. and Ms. Chen two stores, one in Huangqi, one in the Luo Chong Wai, these days, repeatedly calling Shen Tong asked,“ customer service telephone always unreasonable results”。

Logistics: the backlog of goods is day

“ Singles day after the goods are delivered.” Mr. Zhang said, after 11 November one or two days, he could claim made too many pieces of cargo, although a one or two days later than usual, but today I can deliver to. According to several other shopkeepers say, in addition to Shen Tong, the other major express delivery in these days have varying degrees of delay.

Shin express delivery member is disclosed, as singles day there is a sudden increase in business volume, far beyond the company ’s capacity to cope with, cause not enough manpower, can only be the day a large number of goods temporarily shelved, ensure the subsequent time business can operate normally, and then back to deal with the backlog of business. Mr Cheung said:“ let the back of the goods delayed one or two days, than the total pressure of the day the goods better, at least can be explained to the guests.”

An unnamed Shen Tong staff told reporters,“ I now do the customer service staff are depressed dead, customer requirements check every day, sometimes we are helpless.”



  


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